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Return & Refund Policy
15 Days Guarantee
Thank you for shopping on Anniecloth.com.
All online purchases (except lingerie, swimwear, jewelry & accessories and final sale) through anniecloth.com can be returned within 15 days from the delivered date.
The customer is responsible for paying the return shipping fees.
All return items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and no refund will be issued.
We do not accept returned items that were sent back directly without notifying us first. Any addresses on the parcel is not approved as the return address. Returned packages without an authorized return address from customer service representatives will not be refunded. We do not offer Freight To Collect (FTC) service for the packages returned. Return shipping costs for the returned packages are non-refundable.
How to Make Your Return:
Step1: Click the "Tracking Order" feature at the bottom menu of our home page.
Step2: Enter your Email Address and Order Number.
Step3:There is a "Return" button in the specific order. You need to click it to submit the return request and you will get authorization from us by email with a label with our return address.
We accept order cancellation before the product is shipped or produced. If the order is confirmed cancelled ,you will get full refund. We process the refund action within 7 days.
We do not accept order cancellation request once the product is shipped out.
The number of day taken for refunds to be processed after refund has been accepted: 7 days.
If you have any questions or concerns, please do not hesitate to contact us.
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